For the first time, the number of complaints on LCD TVs exceeds that

With the rise of smart TVs, TVs can not only watch programs, but also can play games, surf the Internet, download APPs, and televisions are more and more like computers. However, people are changing from watching television to playing television and using TV. At the same time, a latest electronic product complaints data also shows that in the fourth quarter of last year, the number of domestic LCD TV complaints surpassed that of mobile phones for the first time. Analysis of the reasons, in addition to the "more smart love more trouble," the reason, the smart TV software failure has become the main reason for many users are not satisfied with after-sales service.

The Beijing Youth Daily reporter yesterday inquired about "Baidu knows". The search results for "Smart TV Deadlock" reached 1.85 million and "Smart TV Application Interaction" reached 5.71 million. About "Smart TV Software Upgrade" was as high as 31.07 million. . These are obviously common problems encountered by users in the use of smart TVs. Lu Jiebo, deputy secretary-general of the China Electronic Chamber of Commerce, said in an interview with a Beijing Youth Daily reporter that in the past TV manufacturers' after-sales services mainly focused on the product hardware itself, and smart TVs increasingly looked like computers: they had their own operating systems, and users also Being able to download programs undoubtedly makes manufacturers also have to deal with various problems brought about by "software". However, the service system of many traditional TV manufacturers has not been upgraded accordingly, and even when they asked for them, they were even unaware of one another, causing a large increase in complaints from users.

Zhang Dezhi, director of the Complaints Department of the China Consumers Association, said in an interview with the Beijing Youth Daily reporter that elderly people who do not have intellectual product knowledge should arouse special attention from manufacturers. He cited an example. Similarly, smart TVs, such as Xiaomi and LeTV, have a relatively small amount of complaints. Although this is related to the small size of their users, their user population is basically young. Even if there are failures, many of them Can solve it yourself. Zhang Dezhi stated that many elderly people cannot even continue to watch TV even if they press a wrong button on the remote control. At this time, they first think of dialing after-sales service calls to solve the problems, but this service can not be Quick home visits and how to charge fees are issues that need to be regulated.